FAQ

Distillery Tastings& Tours

The J.P. Wiser’s Experience is now open for bookings. Please note:
  • All tastings and tours should be pre-booked to guarantee your spot. Please see here for Whisky Tasting schedules and here for Distillery Tour schedules
  • Walk-ins will be accommodated, subject to availability.
  • All tasting and tours attendees must be of legal drinking age and provide valid photo ID
  • All tours attendees are required to wear closed toe shoes at all times once a tour begins in the Distillery
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    Public Health Measures

    At the J.P. Wiser’s Experience, we adhere to all updated Ontario provincial public health guidelines.

    > Learn more about COVID-19 public health measures

    Shipping Policy

    Orders place on Fridays after 3PM will be shipped the following Monday.

    Our orders are fulfilled with Purolator Express. Purolator Express orders arrive in 2-5 business days. For more information on Purolator’s contactless delivery, click here. At this time, due to liquor laws within the province of Ontario, we are only able to ship alcohol within the province of Ontario.

    All orders must be signed for by a person of Legal Drinking Age and Valid Government Issued Photo ID will be required.

    If you are not available to accept your package, Purolator will hold it for a maximum of 5 business days. > More information on receiving your Purolator package

    Although we try to ensure safe delivery of your parcel, we do not assume responsibility for damaged or lost parcels. In the event your parcel is damaged or lost, please contact Purolator directly, quoting your shipping confirmation number.

    How does your pricing work?

    All bottles are price matched to the LCBO. Online engraving fees are $10.00+Tax.


    Do you have any other bottle engraving locations? If not, can you ship the bottles to me?

    We currently only engrave bottles at our distillery. Your orders are also available to be picked up in person at our distillery. Shipping is currently available only in Ontario. 


    How far in advance should I place my order?

    We are currently offering 2-day shipping on all regular orders. For custom bottle engraving orders, please allow up to 4 business days to be completed, including 1-2 days for shipping. For larger custom bottle engraving orders greater than 10 bottles, please allow up to 5 business days to be completed, including 1-2 days for shipping.


    What methods of payment can I use?

    We only accept Credit card.


    Are there any examples of what you have engraved in the past?

    Please visit our Shop Engraved Bottles page.


    Can you engrave logos?

    Logos can be engraved depending on if we have consent to use them. We must check if they are copyrighted first. If you bring us written consent to use them, then we may be able to do so. Link for Canadian copyrighted designs


    Can you engrave a round bottle such as Lot40?

    We can only engrave bottles with flat faces at this present time.


    If I bring you a bottle of spirit that is not one of your brands, will you engrave it anyways?

    We will only engrave Wiser’s products with flat faces.


    Can I purchase a bottle with engraving in person through your store?

    All bottle engraving orders are required to be placed online. If you need assistance with your engraving options, please contact JPWisersEngraving@pernod-ricard.com.


    Can I order a bottle engraving and pay for it when I pick it up?

    Our policy is that we engrave bottles only after they are paid for. We will get it done at the earliest convenience.